The Veterans Community Care Program is crucial in ensuring veterans receive the care they need. Section 19.410-17.4020 outlines the rules around authorized non-VA care for veterans. This program offers veterans flexibility by allowing them to access medical services outside the VA system when necessary.
In this article, we’ll break down the details of 19.410-17.4020, including eligibility and how veterans can benefit from authorized non-VA care. Stay with us to understand how this program works and how it can help improve healthcare access for veterans.
What is 19.410-17.4020?

19.410-17.4020 refers to the section within the Veterans Community Care Program that outlines when veterans can receive care outside the VA system.
The purpose of this section is to ensure veterans get the necessary medical treatment when it cannot be provided within the VA.
It is designed for veterans who are eligible under § 17.4010 and allows them to choose non-VA providers when it is deemed clinically necessary. This flexibility ensures veterans are not limited to the VA network, improving their overall care options.
Eligibility for Authorized Non-VA Care
To qualify for authorized non-VA care under 19.410-17.4020, veterans must meet certain criteria. These criteria are primarily based on their eligibility for the Veterans Community Care Program.
Veterans who are eligible for the program can choose to schedule appointments with VA healthcare providers.
Alternatively, they may request approval for hospital, medical, or extended care services from eligible non-VA providers if the VA determines these services are clinically necessary.
This ensures veterans get the care they need, even if it cannot be provided directly through the VA.
The Process of Electing Non-VA Care

Veterans who are eligible under § 17.4010 can elect non-VA care if they prefer to receive treatment outside of the VA system. The process is simple and straightforward, ensuring veterans have control over their healthcare decisions.
When choosing non-VA care, veterans can specify a particular eligible provider. However, if they do not have a preference, the VA will direct them to a specific provider.
This process allows veterans to take an active role in managing their healthcare while ensuring they receive necessary treatments.
Emergency Treatment Under 19.410-17.4020
In some cases, a veteran may require emergency treatment that was not planned or elected under the regular non-VA care process. Under paragraph (c) of 19.410-17.4020, the VA can authorize emergency care provided by eligible non-VA providers.
For emergency treatment to be authorized, the veteran or their representative must notify the VA within 72 hours of receiving care. The VA will then review the situation to confirm whether the care qualifies for reimbursement.
This ensures that veterans have access to emergency services without unnecessary delays, even when the treatment is outside the VA system.
Organ and Bone Marrow Transplant Care
For veterans who require organ or bone marrow transplants, 19.410-17.4020 provides a framework for determining whether these procedures can be performed outside the veteran’s region.
The VA considers several factors, such as the veteran’s medical condition, transplant center standards, and travel requirements.
If the veteran’s primary care provider determines that traveling outside their region is medically necessary, the VA may authorize the transplant through an eligible non-VA provider.
This ensures that veterans have access to the best medical facilities, regardless of their location.
Benefits of 19.410-17.4020

The 19.410-17.4020 section of the Veterans Community Care Program provides numerous benefits for veterans.
First, it ensures they have access to care outside the VA system when necessary. Second, it gives veterans the freedom to choose providers that best meet their medical needs.
Additionally, the program covers a wide range of services, including emergency care and organ transplants.
By offering these options, veterans can rest assured that they will receive the best possible care, even if it means seeking treatment outside the VA network.
Conclusion
The 19.410-17.4020 section of the Veterans Community Care Program plays a critical role in improving healthcare access for veterans.
By allowing them to elect non-VA care when needed, veterans can receive timely and appropriate medical services.
Whether for routine appointments, emergency treatment, or complex procedures like organ transplants, this program ensures veterans’ healthcare needs are met in a flexible and efficient manner.
FAQs
What is the purpose of 19.410-17.4020?
The purpose of 19.410-17.4020 is to provide veterans with the option of receiving non-VA care when it is clinically necessary and cannot be provided within the VA system.
How can a veteran elect non-VA care?
Veterans eligible under § 17.4010 can elect non-VA care by requesting approval from the VA for services from an eligible non-VA provider.
Is emergency treatment covered under 19.410-17.4020?
Yes, emergency treatment is covered if the veteran or provider notifies the VA within 72 hours, and the treatment meets the VA’s requirements for reimbursement.
Can a veteran choose their non-VA provider?
Yes, veterans can specify their preferred provider. If they don’t, the VA will refer them to an eligible provider.
How does the VA authorize organ and bone marrow transplants?
The VA authorizes organ and bone marrow transplants based on medical necessity and considers factors such as the patient’s health and travel requirements.
Can non-VA care include hospital stays?
Yes, non-VA care can include hospital stays, medical services, and extended care services when authorized by the VA.
Does 19.410-17.4020 apply to all veterans?
No, 19.410-17.4020 applies only to veterans who are eligible under § 17.4010 and meet the criteria for non-VA care.
What happens if a veteran doesn’t notify the VA within 72 hours of emergency treatment?
If a veteran doesn’t notify the VA within 72 hours, the emergency treatment may not be covered, and the veteran might be responsible for the costs.